Posts Tagged ‘mobile’

‘It was hard living off £100 a week’

Friday, June 5th, 2009

Leslie Wakinshaw was considering selling his house until he contacted Age Concern and Help the Aged, and discovered he was entitled to benefits

I’m a 90-year-old war veteran. I consider myself a Geordie, coming as I do from Tyneside, but I am a Sunderland supporter. I have never voted in my whole life and I don’t intend to do so now.

I am one of the last survivors of the second world war evacuation at Dunkirk. The Medway Queen, the paddle steamer that saved my life, rescued 7,000 British troops in several return trips across the Channel. If the Mary Rose is worth saving, then what we call “the heroine of Dunkirk” certainly is. Whenever I have a birthday, I don’t ask for presents, but I ask my family to dig deep in their chequebooks for the Medway Queen Preservation Society, to rebuild her and get her afloat.

I worked until I was over 80, running my own catering business. When I retired, I found it hard living off less than £100 a week, and my small nest-egg was slowly disappearing.

I had no idea I was entitled to anything until my daughter recommended I speak to Age Concern and Help the Aged. I was considering selling my house because I couldn’t afford to keep it. My boiler had broken down and my bedroom was damp. The staff at the charity helped me to claim pension credit and council tax benefit. For health reasons, I also receive attendance allowance – I call the nurses who come to my home to look after me “angels of mercy”.

Within a month, my weekly income had doubled to over £200. I also received backdated benefits. The charity put me in touch with Anchor Staying Put, who helped me with repairs to my home.

Thanks to my benefits and a family that supports me, I have a good standard of life.

I come from the older generation that worries about money all the time. Had it not been for Age Concern and Help the Aged, I would be struggling to get by. They have helped me return to my situation before I retired, what I call “poor middle-class”.

I go out every day meeting friends, playing bingo, going to the coffee shop and working men’s club. At home, I prefer listening to the radio. It means I can do other things at the same time. I have always been interested in big bands and dance music, and like to discuss music with my younger relatives.

As a matter of fact, I would like to be able to use a computer. Seeing my grandchildren use a laptop, it makes it look so easy – and they are able to keep in touch with our relatives in Australia via the internet. But I have difficulty even texting on my mobile.

To younger generations I would just say, enjoy life as well as you can and do unto others as you would want them do to you.

  • Older people
  • Long-term care
  • Social care
  • Health
  • State benefits
  • Savings
  • Family finances
guardian.co.uk ? Guardian News & Media Limited 2009 | Use of this content is subject to our Terms & Conditions | More Feeds

BillMonitor site rings Ofcom’s bell

Thursday, May 21st, 2009

Mobile phone comparison site is first to be accredited by communications watchdog

An internet service that allows consumers to compare mobile phone companies to find the lowest tariffs has become the first website of its kind to be accredited by the communications regulator.

Ofcom today said BillMonitor was awarded its price accreditation scheme logo after meeting the terms of a rigorous independent audit, which checks whether information given to consumers is accessible, accurate, transparent, comprehensive and up to date.

BillMonitor uses advanced statistics to find the best mobile price plans for consumers across the five network operators – 3, O2, Orange, T-Mobile and Vodafone. The comparison engine, developed by BillMonitor’s team of mathematicians with scientific advisors from the University of Oxford, shows consumers how much they can save if they switch phone plan or supplier.

Consumers supply details of their bills and the website analyses them for a tailored recommendation.

Alternatively, users can do a one-off tariff search by entering the amount of minutes and texts they use, as well as any overseas calls and data usage they make, to find the most suitable tariff.

BillMonitor also analyses historical usage patterns to predict future usage, and can keep consumers updated on the money they could save as networks change their price plans.

According to Ofcom, 57% of mobile users are more likely to shop around if there is information available to calculate the cheapest supplier based on usage, and 50% are more likely to trust an accredited price comparison website.

Audrey Gallacher, head of company performance at Consumer Focus, the statutory organisation campaigning for consumer rights, said: “Accreditation for comparison sites is vital. With tens of thousands of mobile phone tariffs on the market consumers need peace of mind that before they take up a new deal they [can] get comprehensive and unbiased advice.

“We hope many other mobile price comparison services compete to earn Ofcom’s accreditation and help make pricing decisions easier for mobile phone users.”

Ofcom receives thousands of calls a week from dissatisfied consumers. Earlier this week, the regulator announced a reduction in the time consumers will have to wait to seek an independent resolution of disputes with their communications providers. From 1 September consumers will be able to use the dispute resolution service eight weeks after making an initial complaint to the communications provider instead of the current 12 weeks.

How much could you save?

Consumer A is a light user on a contract with more inclusive minutes/texts than she uses, paying on average £31.33 a month. BillMonitor recommended she switch provider to reduce her average bill to £16.34, which would still leave her with free minutes most months. Without switching provider she could save £11.41 a month just by changing price plan.

Consumer B has a monthly contract with no add-ons. He calls and texts Turkey, France, the US and Greece, and has roamed while in Vietnam, Cambodia, Thailand and Greece. On average he pays £83.96 a month. When BillMonitor analysed his bill it recommended he switch providers and use their free roaming add-on which would reduce his average monthly bill to £67.52.

Consumer C is rarely off the phone. He uses an average of 2,179 minutes and 853 texts, for which he pays £209.50 a month. Using BillMonitor he managed to cut his bill to £68.68 by changing price plan with his current provider.

  • Internet, phones & broadband
  • Consumer affairs
  • Household bills
  • Mobile phones
guardian.co.uk ? Guardian News & Media Limited 2009 | Use of this content is subject to our Terms & Conditions | More Feeds

T-Mobile pushes right buttons with BlackBerry offer

Friday, May 1st, 2009

The handset of choice for business people now comes at a price that is sure to prove popular in the wider market

The fiercely addictive BlackBerry – aka the “CrackBerry” – has become the mobile of choice for those wanting to access email on the go, and has been priced at a level that has put off all but the most dedicated.

However, if you have always secretly hankered after one, but couldn’t justify the expense, T-Mobile has this week come to your aid. Since yesterday, the mobile network operator has been offering the BlackBerry Pearl for a one-off £179.99. Included in that price are all the emails you can send and receive for the next 12 months, plus unlimited internet access.

It means that, for the first time, users can join the ranks of BlackBerry owners such as Barack Obama without having to commit to an onerous monthly payment.

BlackBerrys have largely been the preserve of those who are, or whose company is, prepared to typically spend £50 a month to keep them in constant contact with their emails.

But faced with the growing threat from rivals, including the Apple iPhone, BlackBerry has decided it needs to appeal more to the mainstream consumer market.

For those of you who have seen fellow travellers maniacally punching their BlackBerrys but have been just too embarrassed to ask what they are doing, the handsets allow users access to their work or personal email (or both), almost as if they were sitting in front of their computer.

While plenty of other phones now offer email access, the BlackBerry is still considered the top handset for email access alone. Last year Orange slashed the cost of operating a BlackBerry. Now T-Mobile has gone a step further, making them affordable for most mobile users.

T-Mobile allows users to pay the one-off fee, and use the phone on a pay-as-you-go basis. After paying £179.99 for the phone, all email and internet access will be free for a year. Users will have to pay for any calls on the normal pay-as-you-go tariff – 20p per minute for the first two minutes each day then 10p/min for all other calls that day. Texts are charged at 10p.

T-Mobile says anyone could top up the phone with a small sum then simply use it to access their email for the year – without ever making a call.

At the end of the 12 months, people will have to pay another fee to retain the “free” access. This charge has not been fixed but is likely to be in the order of £100. Alternatively, at the end of the year, there’s nothing to stop you taking your BlackBerry and switching it to another deal, or rival provider.

It should be noted the phone you get is not the top-of the-range BlackBerry handset. The Pearl 8110 smartphone comes in silver, has a 2-megapixel camera, in-built GPS (so you’ll never get lost), and a 3.5mm earphone jack for listening to music on the move.

It also comes with preloaded quick-links to certain websites including Facebook, MySpace and Flick. Note, however, it does not have a full-sized Qwerty keyboard.

Crucially, it costs less than half the price of the pay-as-you-go iPhone that is offered by O2 – this, admittedly, has lots of other applications and features, but for email is arguably less effective.

Before you sign up, you should check out Orange’s rival pay-as-you-go offering. It will sell you its BlackBerry for £155, which includes £10 of calls. Again, you get unlimited email and web access; however you need to pay the mobile phone company £5 a month for continued “unlimited” access. Call charges are 15p/min on its basic Racoon tariff.

Alternatively, plenty of phone companies will provide you with a free BlackBerry if you are prepared to sign a 12- or 18-month contract from £30 a month, although these do include a calls and/or text allowance.

Also, be aware that while there are plenty of users who love their BlackBerrys, some have grown to hate them, unable to control their need to constantly see whether they have been contacted. They have not been dubbed the CrackBerry for nothing, but at least the pay-as-you-go deal gives you a chance to try them without signing an expensive contract.

Lap up free web surfing with BT’s plug-in dongle

Do you use your laptop away from home and want to access the internet on the cheap? Then you might want to consider BT’s £50 dongle.

A dongle is a small plug-in for your computer that allows laptop users to access the internet via the mobile phone network. This week BT said anyone on its broadband package, which costs £15.65 a month, can pay a one-off £50 for its dongle, then surf the web for free from almost anywhere in the UK.

In certain areas it will give internet access at speeds of up to 7.2Mb and works on the 3G network, which covers 80% of the UK.

The dongle is £50 if you are on BT broadband option 1 and 2, or £9.99 if you are on the higher download option 3 (which costs £24.46 a month). Downloads are limited to 1GB a month, equal to roughly 300 e-mails, 400 minutes of websurfing, 48 photos, or 144 songs. John Petter, managing director of BT’s consumer division, said: “You can use mobile broadband on the train, in the coffee shop or in the park for all the things you go online for – to look at emails or check the football results.”

Rival mobile phone company 3, which has traditionally offered the cheapest dongles, charges £48 plus £10 a month for 1Gb of downloads, although the purchase fee is waived if you sign an 18-month contract.

New BT customers also have to sign an 18-month contract but pay nothing to use the dongle, thereby saving £120 a year.

The BT dongle, however, only works with Windows operating systems – a version for Apple Mac users is on the way. Meanwhile, BT Total Broadband customers already have free access to the BT FON network, 150,000 BT Openzone Wi-Fi hotspots across the UK and Ireland. Customers will also soon benefit from BT’s takeover of Wi-Fi hotspots at more than 650 Starbucks cafes in the UK and Ireland.

  • Internet, phones & broadband
  • BlackBerry
  • Mobile phones
  • Consumer affairs
guardian.co.uk ? Guardian News & Media Limited 2009 | Use of this content is subject to our Terms & Conditions | More Feeds